Returns, Exchanges, and Pick-Up Policies
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can visit our physical store or contact us at firstname.lastname@example.org.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders, personalized items, or embellished items), and personal care goods. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Items of equal value may possibly be exchanged without a return and re-purchase.
30 Day “No Hassle” Returns
Returns may be made by request. If accepted, a shipping label invoice will be sent to the customer. The shipping label will be sent upon payment of the invoice. The refund will be processed upon receipt of the unused item(s) in original condition. We allow you to return all new, unused, unassembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred). Returns will not be processed without request approval.
Any order may be cancelled before it has entered the shipping phase of processing. Back-orders or in-stock items may be cancelled, as long as it has not been packaged for shipping.
Cancellations are only accepted via email, and must be marked before the item has entered the shipping phase. This request may be possible to process, depending on the stage of processing the order is in.